So you’ve got a question about your Rask membership or how billing works? We’ve collected the most common queries here to help you get answers quickly.
If you are still deciding which membership fits best, start with the public Rask memberships comparison page before you enter the app.
Managing your membership
You can manage everything related to your subscription on the Billing & Subscription page.
How do I see my invoices?
All your past payments are listed under Payment History on the billing page. You can:
- View the invoice online in Stripe by clicking the External Link icon.
- Download a PDF copy for your records by clicking the Download icon.
Can I change my membership level?
Yes. If you are currently on the Free plan, you can upgrade to Pro, Super, or Ultra directly from the billing page. If you are already a member and wish to change, cancel, or switch between monthly and yearly billing, click Manage Subscription to open the secure Stripe billing portal.
What is the difference between Free, Pro, Super, and Ultra?
You can compare the tiers visually on the public membership pages, then manage upgrades from inside the app.
- Free: Community, basic modelling, podcasts, portfolio tracking, watchlists, 15 courses, multi-entity plans, vision board, games, AI research on 5,000+ stocks, net worth tracking, task boards, investment journals, and leaderboards.
- Pro: Everything in Free, plus cash flow analytics and tools, Rask model portfolios, ETF research and insights, AI tutoring, and vault document storage.
- Super: Everything in Pro, plus higher AI limits and 1 catch-up per year.
- Ultra: Everything in Super, plus monthly high conviction stocks and research, fortnightly group sessions across AI, entrepreneurship, and investing, direct access to Owen Rask inside a tightly curated advanced community, and semi-regular in-person meetups and discussion groups.
Can I pay yearly?
Yes. Pro, Super, and Ultra each offer monthly and yearly billing options.
- Pro: $39.99/month or $299/year
- Super: $199/month or $1,499/year
- Ultra: $999/month or $5,000/year
Does paying for a membership automatically start personal advice?
No. Memberships do not include personal financial advice. Personal advice is handled separately through Rask Advice Pty Ltd with its own onboarding, documents, and billing.
What is an entitlement code?
An entitlement code is a code provided by staff that can grant membership access without payment. You can redeem it on the billing page under Have a code?.
Billing & Payments
When will I be charged?
Your renewal date is shown on the billing page under Current Term. If auto-renewal is “On”, you will be charged on that date.
How do I update my credit card?
Click the Manage Subscription button on the Billing page. This will take you to our secure payment partner, Stripe, where you can update your payment methods.
Can I use a promotion code?
Yes. If Rask has given you an eligible promotion code, you can enter it during Stripe checkout. If you already have a paid membership, you may also be able to apply eligible promotion codes in the Stripe billing portal when changing your plan.
Is my payment information secure?
Absolutely. Rask does not store your credit card details on our servers. All payment processing is handled by Stripe, a global leader in payment security.
Support
I have a question about a specific charge
If you see a charge you don’t recognise or have a question about your financial planning agreement, please reach out to your adviser via Messaging or email us at support@rask.com.au.