We'd love to hear from you.
Whether it's a question about your membership, a compliance matter, or you're thinking about personal advice, the fastest way to reach us is by email. We aim to respond within one business day.
General enquiries
Compliance, privacy & complaints
Personal financial advice
Postal address
The Rask Group Pty Ltd
Suite 4, Level 4, 50 Queen St
Melbourne VIC 3000
Hours
Monday–Friday
9am – 5pm AEST/AEDT
Closed national public holidays
Response time
Most enquiries answered within
1 business day. Complex compliance
matters within 30 days.
Looking for something specific?
Making a formal complaint?
Please email compliance@rask.au and we'll acknowledge it within 1 business day. We aim to resolve all complaints within 30 calendar days (or 45 days for complex matters).
If you're not satisfied with our response, you can refer the matter free of charge to the Australian Financial Complaints Authority (AFCA). Rask Licensing Pty Ltd is an AFCA member (member number 111423). Contact AFCA at afca.org.au or 1800 931 678.
For privacy-specific complaints, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au.