Privacy Policy

Last updated: 30 December 2025

This policy explains how The Rask Group Pty Ltd (ACN 622 810 995) collects, uses, stores, and safeguards personal information in the Rask platform. We follow the Australian Privacy Principles, our AFSL obligations, and industry standards for protecting personal and financial information.

What we collect

• Identity and contact details (name, email, phone, address).
• Account details, authentication data, and security logs.
• Financial information you provide (e.g., assets, liabilities, goals), documents you upload, and form responses for onboarding or advice.
• Usage data (device, browser, interaction events, diagnostics) to keep the platform secure and reliable.
• Communications with us (messages, chat transcripts, support tickets, webinar interactions).

How we use information

• To deliver the Rask platform, including secure storage and collaboration tools.
• To provide general advice (Free/Premium) or personal advice (Ultra) where applicable.
• To generate insights, recommendations, and automation using AI with human oversight.
• To improve performance, safety, and reliability of the platform.
• To meet legal, compliance, audit, and record-keeping obligations under our AFSL.
• To communicate with you about updates, billing, and support.

AI, analytics, and vendors

• We may use AI and infrastructure partners such as OpenAI, Anthropic, Google, XAI, Cloudflare, and Google Cloud Platform to process data for platform features, security, and delivery.
• We apply data minimisation and access controls, and avoid including unnecessary personal data in prompts where possible.
• We aim to store data in Australia first, or the USA when required, using vendors selected for security, reputation, and data integrity.

Sharing information

• Rask Licensing Pty Ltd (AFSL 563 907) as our authorising licensee.
• Advisers and support staff involved in delivering Rask Ultra personal advice.
• Payment processors, cloud hosting, security, analytics, and communication providers.
• Referral partners (e.g., financial planning or mortgage broking) where you consent.
• As required by law, regulators, dispute resolution bodies, or to enforce our terms and protect the platform.

Data storage, security, and retention

• We use encryption in transit and at rest where supported, role-based access controls, logging, and monitoring to protect data.
• We retain records in line with regulatory and audit requirements for financial services. When data is no longer required, we securely delete or de-identify it.
• We prioritise Australian data residency, with fallback to the USA when necessary to provide the service.

Your choices and rights

• Access and correct your personal information where it is inaccurate or incomplete.
• Request deletion where legally permissible; we may need to retain certain records to meet legal or AFSL obligations.
• Manage marketing preferences through your account or email settings.
• Control cookies and tracking via browser settings; see our Cookie Policy at /legal/cookie-policy.

Transfers and third countries

If data is processed or stored outside Australia, we take reasonable steps to ensure comparable protections, prioritising vendors with strong security certifications and robust data-handling standards.

Contact and complaints

If you have questions or a privacy complaint, contact support@rask.com.au. We aim to resolve issues promptly. If you are unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) or AFCA for relevant disputes.